Insights Development Page as of 2018Feb1st
White Papers
We talk to 30+ companies on any given day. We’ve put together a few
white papers to highlight some of the bigger questions in the UX industry.
Competitive Mobile Rankings
Every 6 months the Key Lime team creates syndicated reports that are available for sale to interested parties. These industry reports take into consideration not only what features a mobile app or site have, but how important said features are and which one is better from a usability perspective.
Auto Insurance Best Mobile Experiences
1. GEICO
2. USAA
3. State Farm
*As of 12/31/2017
Banking Best Mobile Experiences
1. USAA
2. Bank of America
3. Navy Federal Credit Union
*As of 11/30/2017
Credit Card Mobile Experiences
1. USAA
2. Bank of America
3. Wells Fargo
*As of 01/31/2018
Home Owners Best Mobile Experiences
1. USAA
2. Liberty Mutual
3. State Farm
*As of 09/30/2017
Online Grocers Mobile Experiences
Coming 2018
Car Buying Mobile Experiences
Coming 2018
Cruise Competitive Report
In these annual benchmark industry reports, KLI uses a multi-faceted research approach combining: quantitative, qualitative, and behavioral data. Hundreds of participants complete a series of common tasks on each cruise line website. Statistical analysis of this data is employed to rank sites and uncover the top drivers of loyalty and site satisfaction.
Auto Insurance Best Mobile Experiences
1. GEICO
2. USAA
3. State Farm
*As of 12/31/2017
Banking Best Mobile Experiences
1. USAA
2. Bank of America
3. Navy Federal Credit Union
*As of 11/30/2017
Credit Card Mobile Experiences
1. USAA
2. Bank of America
3. Wells Fargo
*As of 01/31/2018
Home Owners Best Mobile Experiences
1. USAA
2. Liberty Mutual
3. State Farm
*As of 09/30/2017
Online Grocers Mobile Experiences
Coming 2018
Car Buying Mobile Experiences
Coming 2018
